Return Policy for any and all Customized Products:
(including, but not limited to LifeGem created diamonds, Thumbies, and Treasure Rings)

 

With each certified LifeGem memorial diamond, we offer an exclusive lifetime guarantee against any and all defects.  This guarantee does not include loss, theft, disappearance, inclusions, or the loss of optical characteristics or breakage due to willful damage to the integrity of your LifeGem created diamond.

 

While the formation of a LifeGem is normally successful, there can be no assurance that it will be successful in every case.  If any LifeGem is smaller than specified in your requested order, your purchase price will be reduced accordingly. If your LifeGem is below .20ct, your price will be reduced by $100 for every .01ct it falls below .20ct. If the LifeGem is larger than requested, no additional charge will be incurred.

 

For all products requiring customization, including LifeGem created diamonds, Thumbies, or anything requiring laser inscription and/or etching, all sales are final.

 

We stand behind the quality of our products and understand that our success is due in large part to customer satisfaction and word of mouth. If your final product is not of the quality you were expecting, please don’t hesitate to call us to discuss options.

 

Return Policy for Non-Customized Products:

 

If for any reason you are not completely satisfied with your product, please contact us within 7 days of receiving it. At that time, we will issue your return authorization number.

Due to the delicate nature of our products, please return them in the original packaging for proper protection.  You are responsible for returning each product to us in its original condition and packaging.  For your safety and security, please send with the proper amount of insurance.

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